These terms outline the agreement between Carryon Removals ("we", "us", "our") and the customer ("you", "your") for all moving, packing, and secure storage services provided. By booking our services, you acknowledge and accept these conditions.
1. Estimates and Pricing
Our initial quotes are based on the inventory and access details you provide during the inquiry process. Final costs may be adjusted if the scope of the relocation—such as additional items, difficult access, or required packing materials—changes on moving day. We strive for complete transparency in all our pricing.
2. Services Provided
Carryon Removals provides professional loading, transport, unloading, and optional packing and storage services. Our team uses industry-standard protective materials to ensure the safe transit of your belongings. We reserve the right to refuse transport of hazardous materials, illegal substances, or items that pose a safety risk to our crew.
3. Customer Responsibilities
To ensure a smooth moving day, customers must:
- Ensure clear and safe access to both the pickup and delivery properties.
- Properly seal and label all boxes if undertaking self-packing. We are not liable for damage within self-packed boxes unless exterior damage indicates mishandling.
- Be present or have an authorized representative present during loading and unloading.
- Disconnect and prepare all large appliances prior to our arrival.
4. Secure Storage Operations
Items placed in our secure storage facilities are subject to ongoing monthly fees, payable in advance. We require a minimum notification period of seven days to arrange access to your stored goods or to schedule a final delivery from storage.
5. Liability and Care
While our professional movers take the utmost care with your property, unforeseen circumstances can occur. Our liability for loss or damage is outlined in your specific contract. We strongly recommend discussing comprehensive coverage options for high-value items prior to relocation.
6. Cancellations and Rescheduling
We understand that moving dates can shift. We require a minimum of 48 hours' notice for any cancellations or schedule changes. Adjustments made within 48 hours of the scheduled service may incur a standard cancellation fee to cover allocated resources.
7. Contact Details
If you have any questions regarding these terms, please contact us at: